Refund policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return if the items are in the same condition as when they was shipped out. We offer exchanges only, NO REFUNDS.
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To start an exchange , you can contact us at kiranshukle@gmail.com. If your return is accepted, you are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange questions at kiranshukle@gmail.com.
A restocking fee shall be applied for returned goods following the price range table provided below :
| PRICE OF GOODS | RESTOCKING FEE |
|---|---|
| Can$1.25 - Can$125.00 | Can$18.75 |
| Can$126.25 - Can$375.00 | Can$31.25 |
| Can$376.25 - Can$625.00 | Can$50.00 |
| Can$626.25 - Can$1,125.00 | Can$62.50 |
| Can$1,126.25 - Can$1,875.00 | Can$75.00 |
| Can$1,876.25 - Can$3,125.00 | Can$87.50 |
| Can$3,126.25 - Can$8,125.00 | Can$150.00 |
| Can$8,126.25 - Can$12,500.00 | Can$275.00 |
| Can$12,501.25 - Can$18,750.00 | Can$437.50 |
| Can$18,751.25 and Up | Can$562.50 |
| Please note that other retailers charge 15% | |
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.